Refund & Return Policy

We want you to be happy with your order. For eligible, non-custom items, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at chrissy.lowe@rufflifegraphics.com. If your return is approved, we will provide instructions on how and where to send your item. Items returned without first requesting authorization may not be accepted.

Return shipping costs may be the responsibility of the customer unless the item was defective, damaged, or incorrect due to an error by Ruff Life Graphics.

For questions regarding a return, contact us at chrissy.lowe@rufflifegraphics.com.

Custom and Personalized Orders

Because most of our products are custom-made, personalized, printed, engraved, or produced specifically for you, custom and personalized items are not eligible for returns, exchanges, or refunds unless the item arrives damaged, defective, or we made an error in production.

Customers are responsible for reviewing and approving all artwork, spelling, names, dates, sizes, colors, quantities, and other order details before production begins. Ruff Life Graphics is not responsible for errors that were included in customer-provided artwork or approved proofs.

Once a custom order has entered production, it cannot be canceled or refunded.

Damages and Order Issues

Please inspect your order as soon as you receive it. Contact us promptly if your item is defective, damaged, or incorrect so we can review the issue and make it right.

Please include your order number and clear photos of the item and packaging when contacting us about a damaged or incorrect order.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized products

• Screen-printed apparel produced specifically for your order

• UV-printed or laser-engraved products

• Custom signage and promotional products

• Items produced using customer-approved artwork or proofs

• Sale or clearance items

• Gift cards

Please contact us if you have questions about whether your item is eligible for a return.

Exchanges

For eligible, non-custom items, the fastest way to receive a different item is to return the original item after receiving return authorization and place a separate order for the new item.

Custom and personalized products are not eligible for exchange unless Ruff Life Graphics made an error or the product arrived damaged or defective.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable consumer protection laws may provide you with the right to cancel or return certain eligible orders within 14 days. This right may not apply to products that are made to order, personalized, or customized specifically for you.

Eligible returned items must be in the same condition in which they were received, unworn or unused, with tags, and in their original packaging. Proof of purchase may also be required.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, typically within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at chrissy.lowe@rufflifegraphics.com.